Mercia Partnership

Business and Management

A range of qualifications to help you succeed at work.

Team Leading Level 2, Management Level 3

Business Administration Level 2 & 3

Customer Service Levels 2 & 3

These courses will provide employees with industry recognised qualifications that will help you get on at work.

Team Leading and Management Qualifications

Using a series of workshops to provide knowledge, we can help you develop skills in managing people, managing information, managing operations and managing resources.  We will work with you to put emphasis on the areas that you want to develop and then support you in gaining the qualification.  The courses usually last around six months and we will come to your workplace at a time to suit your operations.

Business Administration Qualifications

If you want to become a highly skilled and highly effective, then the Business and Administration NVQ could be right for you. Whether you work in the public sector or private sector you'll increase your performance, productivity and supervisory skills.

The NVQ in Business and Administration is made up of two elements:

• Working through online courses that give you the skills and knowledge you need to gain your qualification.
• Demonstrating your skills in work-based tasks to complete different units of your qualification.

The units you can take as part of this qualification include:

• Managing your own performance in a business environmen
• Working in a business environment
• Working with other people in a business environment
• Using office equipment
• Researching information
• Delivering a presentation
• A range of IT units, including things like Word Processing and Spreadsheets

Customer Service Qualifications

If you want to make the right impression with customers, then the Customer Service NVQ could be right for you. It will help you to get a better understanding of what your customers really want and even build your confidence.

Topics such as:

• Prepare yourself to deliver good customer service
• Provide customer service within the rules
• Impression and Image
• Handling Problems
• Delivery
• Development and improvement

make these qualifications interesting and relevant to today's workplace.  You will have a choice of options that enable this qualification to fit to your role at work.  Competence is assessed by the development of a portfolio. Evidence can be generated using work-based documentation, observations, questionnaires and witness testimonies. Delivery and assessment will take place at the learner’s place of work.

 

All of these courses can be provided as part of an Apprenticeship and attract government subsidies of up to 100% depending on eligibility.

For further details please contact:

Sandra Birchall
(0151) 289 0918

marketing@merciapartnership.co.uk

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